7. Troubleshooting FAQs

Can I turn off iShield™?

You can turn off iShield™ by setting the Detection Engine to Disabled (refer to Section 6.1).

Can I install iShield™ on more than one computer?

The iShield™ license is only valid for one computer. Hence, you will need to purchase an additional license from our online web portals or contact your ISP.

Will you provide periodic updates?

The Guardware Product Update Manager offers you several options for getting periodic software updates. These update options include daily, weekly, or monthly (refer to Section 6.6). The Guardware Product Update Manager is free and comes installed with iShield™.

Will iShield™ work for dial-up, cable, LAN, DSL, and wireless connections?

Yes, iShield™ works for all computer browsing, irrespective of the connection speed or delivery method.

Can iShield™ save different settings for different users, such as small children, older children, or parents?

No. iShield™ allows you to choose different options for different age groups. For example, Active Block, Active Warn, or Passive all have different levels of protection (refer to Section 6.3).

Will iShield™ filter search-engine searches; e.g., sex on Google?

Yes, iShield™ filters all the content rendered by a web browser.

How about hotmail.com or other email providers? How can I stop email?

iShield™ blocks any pornographic content delivered in your Web email files, including attachments.

What if I forget my password?

If iShield™ detects that you have forgotten your password, it asks you to answer your personal question it has saved in its files. If you answer the question correctly, the system emails you your password. You supplied the system with the question and answer when you registered your software and entered your password (refer to Section 4.1).

What if some pictures, deemed to be acceptable, are blocked by iShield™?

If this occurs regularly with a particular site that you know to be acceptable, you can add that Web site address to the White List (refer to Section 6.4).

If this occurs sporadically across a number of sites, you can try decreasing the image analyzer stringency criteria by moving the slider to a lower setting; e.g., from Safer to Safest (refer to Section 6.2).

What if some pictures, deemed to be unacceptable, are not blocked by iShield™?

If this occurs regularly with a particular site, add that Web site address to the Black List (refer to Section 6.2).

If this occurs sporadically across a number of sites, you can try increasing the image analyzer stringency criteria by moving the slider to a higher setting; e.g., from Safer to Safest (refer to Section 6.2).